Frequently Asked Questions

We specialize in personalized gift presentation services, including custom gift wrapping, box design, and presentation consultation. We also offer a range of premium products including gift boxes, wrapping materials, and decorative accessories for those who prefer to create presentations themselves.

You can place an order by contacting us through our contact form, email, or phone. For custom services, we recommend scheduling a consultation to discuss your specific needs and preferences. For product orders, simply select your items and reach out to us with your selection.

Standard product orders typically ship within 3-5 business days. Custom presentation services require 7-10 business days depending on complexity. Rush orders may be available for an additional fee. We recommend planning ahead, especially during busy seasons, to ensure availability.

Yes, many of our products can be customized to match your preferences. We offer various color options, sizes, and personalization services. Custom orders may require additional time and potentially higher costs depending on the specifications. Contact us to discuss your customization needs.

We use high-quality materials including premium papers, satin and grosgrain ribbons, sturdy gift boxes, and various decorative elements. We source materials that balance aesthetic appeal with durability. Eco-friendly options are available for customers who prefer sustainable alternatives.

Currently, we primarily serve customers within the United States. International shipping may be available for select products on a case-by-case basis. Shipping costs and delivery times vary based on destination. Please contact us with your location to discuss international shipping options.

Absolutely. Our custom presentation service is designed to work with items you already have. You can bring or send your items to us, and we'll create a beautiful presentation tailored to your specifications. We'll work with you to select the best presentation style and materials for your items.

Customer satisfaction is our priority. If you're not completely happy with your order, please contact us within 7 days of receipt. We'll work with you to resolve any issues, whether that means adjusting the presentation, providing replacements, or discussing other solutions that meet your needs.

Yes, we're happy to share tips and techniques with our customers. During consultations, we often demonstrate techniques and provide guidance. We also offer workshops and can provide written guides for those purchasing our products who want to learn professional presentation methods.